Customer Service and Warranty
Anyone who chooses to invest in sleep with Ortho Mattress will be guaranteed on their investment. Whether you choose to purchase a national brand or one of our locally manufactured mattresses, we’ll back you up with a manufacturer’s warranty. Less than 1% of our mattresses require the use of our warranty service, but when they do, our customer service department works vigilantly to ensure that anything beyond normal wear and tear is complemented with the appropriate replacement value. The best part is that you’ll have your replacement value to put towards any product we carry!
The typical mattress is replaceable under warranty guidelines if any part of the surface area compresses 1” or more for a spring bed and .75” or more for a foam bed. If you feel that your mattress is defective, simply contact our customer service department or your local Ortho showroom with your invoice. A service form will be submitted and a third-party inspector will be scheduled to perform an in-home inspection on your mattress. Once verified by the inspector as a warranty defect, our customer service department will contact you to offer the warranty replacement credit with instructions to reselect a product (or products) of your choice that we’ll be delivered to your residence in exchange for the defective product.
You should contact our customer service department or your local Ortho showroom to hear details of these warranties, as they differ from model to model.