Refund Policy

Regular sales orders require a minimum of $50 deposit. Cancellation on undelivered merchandise will receive a full refund without penalty. NO REFUNDS AFTER DELIVERY. All items other than mattresses and flat foundations are final sales and cannot be exchanged.

Julian Mendoza

I went and got a really awesome queen bed setup and it’s hands down the best bed to sleep on the girl z who helped me was pretty awesome and made great suggestions, will definitely be buying another bed here soon

Zareh Hekimyan

Amazing service by Polin! Very helpful and very knowledgeable. Gave us a great price for an amazing mattress.

Shanda De Vickery

Emmanuel was amazing! We had so many questions and he was able to walk us through them all. We spent a great deal of time trying different beds. He encouraged us to take our time and left us alone so we could make our final decision between the 2 beds we had narrowed it down to without pressure. We found the perfect fit for us.

Jodi Silsbee

Wonderful experience! Billy was excellent with his advice as we didn’t really know what we were looking for and within our budget. He was friendly and knowledgeable and answered all questions. The store was well kept and organized in a helpful way to help us toward making a selection. A+!

Betty Krone

Mark walked us through the different mattresses and spent a lot of time with us explaining the differences and we ordered the one we liked. Mark was such a help and not a pro pushy sales person we had a very good experience at ortho mattress in La Mesa.

David Zodrow

No pressure sales, best value for the quality mattress you're looking for. Service was excellent, shoutout to Craig! Other mattress stores just want to make a sale and will slander other stores without the proper knowledge just to convince you. Ortho trusts in their quality and let's their mattresses do all the talking. Highly recommend visiting this store first.

Bradley D

Rafael was professional, knowledgeable, and an easy person to talk to. A no pressure environment/showroom, wife and I were walked through various mattress constructions, materials, firmness, etc. to narrow in on what met our needs. Home delivery and setup + old mattress haul away was trouble free. Very satisfied with the purchase process and Ortho mattress quality

At Ortho Mattress, we’re committed to providing exceptional customer service before, during, and after your purchase. Whether you have questions about our handcrafted mattresses, need help with an existing order, or simply want expert advice on choosing the right bed, our team is here to help. As a proudly local company with decades of experience, we value every customer interaction and strive to make your sleep experience as smooth and satisfying as possible. Reach out today—we’re just a message or call away.

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