Ortho Mattress®: Shipping & Returns

Shipping & Returns

Shipping

Free Delivery:

  • We offer free delivery for all online mattress purchases over $499.99.
  • We deliver every day of the week except Sundays.
  • For in-state deliveries, we ship directly from our Cerritos, California warehouse. For out of state orders, we may ship directly from our warehouse partners across the country.

Same Day Delivery Promise:

  • If the merchandise you are looking for is in stock and you order before 2pm, we can deliver, set up, and remove your old mattress the same day!
  • Delivery bounds extend from the Orange County to the San Fernando Valley Borders. Same-day delivery excludes San Diego, Santa Barbara, and Ventura areas.
  • Sundays and Mondays do not qualify for same day delivery

Out-of-district Delivery:

  • If you live out of state, we do ask that you give us 7-14 business days to deliver your merchandise.

Comfort Guarantee

  • To ensure your comfort, we offer a 100 night comfort guarantee. In order to allow your body to adjust to the new mattress, we ask that you sleep on your new mattress for 30 nights, but no more than 100 nights before making an exchange. The comfort guarantee is a one time exchange and only applies to mattresses $499.99 and above. If you are not comfortable, you may select another mattress of equal or greater value (you simply pay the difference in price) within the first 100 nights. Removal of the law label, damage, abuse, soiled or stained mattress are considered unsanitary and will void your comfort exchange. Purchasing a mattress protector is recommended to ensure a stain free mattress during your 100 night comfort guarantee. No cancellation may be made on the original purchase. The Comfort Guarantee does not apply to furniture, adjustable beds, custom sizes , mattresses sold as-is, warranty exchanges, pillows, protectors or sheets. There is a $99.99 delivery charge if local delivery is requested. This policy applies to mattress purchases only. Adjustable bases, foundations, and accessories are final sale.

Returns

We do not offer returns on any of these secondary purchase products: mattress protectors, pillows, frames, adjustable bases, and accessory items. These items are furniture category products, and all sales are final.

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