OrthoBed Policy

Sleep Trial

We are confident that your Ortho Mattress Bed in a Box is a perfect fit for you. But, if you decide it isn’t right for you within 101 nights, the return process is simple.

We ask our customers to please donate their mattress to a local non-profit or charity organization. Once you’ve donated your mattress, email an uploaded photographed copy of your donation receipt. From there, we will process your refund in full. *Please allow approximately 2 weeks for your refund to process.

If you are having trouble finding an efficient non-profit or charity, please contact our customer service team. We’ll work with you to arrange a pickup through a non-profit organization that is always in need of your generosity.

This policy is limited to one return per household per year, and you must communicate with Ortho Mattress no later than the 101st day after delivery.

The sleep trial only applies to the original purchaser of an Ortho Mattress product.

Warranty

We stand behind our Ortho bed for 10 years after your purchase.

Anyone who chooses to invest in sleep with Ortho Mattress will be guaranteed on their investment. Less than 1% of our mattresses require use of our warranty service, but when they do, our customer service department works vigilantly to ensure that anything beyond normal wear and tear is complemented with the appropriate replacement value. The best part is that you’ll have your replacement value to put towards any product we carry!

The OrthoBed is replaceable under warranty guidelines if any part of the surface area compresses .75” or more. If you feel that your mattress is defective, simply contact our customer service department or your local Ortho showroom with your invoice. A service form will be submitted and a third-party inspector will be scheduled to perform an in-home inspection on your mattress. Once verified by the inspector as a warranty defect, our customer service department will contact you to offer the warranty replacement credit with instructions to reselect a product (or products) of your choice that we’ll be delivered to your residence in exchange for the defective product.

Delivery

The Ortho Bed ships from our La Mirada facility via UPS/FedEx and takes from 1-7 business days to arrive at your front doorstep. Upon delivery, there is a 5 step process for setting up your mattress (re-iterated on your shipping box).

Step 1- Carry you OrthoBed box to your sleep chambers.

Step 2- Open the box and remove the rolled up mattress, placing it on your sleep surface (bed frame, foundation, etc)

Step 3- Unroll the mattress so as it sits perfectly on your bed frame

Step 4- Wait 15-20 minutes for the mattress to rise and reach it’s sleeping position

Step 5- Enjoy!