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Shipping & Return

SHIPPING

For any questions prior to delivery, please call our distribution center 1-888-499-6784 ext 2210.

 

RETURNS

RETURN POLICY
Cancellation on undelivered merchandise will receive a full refund  without penalty. NO REFUNDS AFTER DELIVERY.
Note: Mattresses are non-returnable.

ORDER CANCELLATION
Orders can be canceled by calling us during business hours at 1-888-499-6784 ext.2201 Monday - Sunday: 7:00am - 4:00pm  PST

WARRANTY
We sell quality merchandise from well-known manufacturers.  If you feel your purchase has a manufacturers defect within the warranty period, we will provide an independent expert in-home inspection for a fee. Where possible we will pick up the merchandise for repair or replacement as agreed. In either case, there will be pickup or delivery charges. There are no exceptions or refunds. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.Any warranty covering the product purchased is limited and for the benefits of the original purchaser only. PILLOWS, PROTECTORS, ENCASEMENT GOODS, SPECIAL ORDERS ARE NON-REFUNDABLE / NON-CANCELLABLE / NO EXCHANGE.

COMFORT GUARANTEE
To ensure your comfort we offer a 60 night sleep guarantee. Sleep up to 60 but not less than 30 nights. If you are not comfortable, you may select another mattress of equal or greater value. You simply pay the difference. There is a $99.99 delivery charge. Removal of law labels, damaged, abused or soiled mattress voids your comfort guarantee and the exchange will not be made. There are no exceptions or refunds. No cancellations on original purchase. A 20% handling fee will be charged on all returned mattresses and mattress sets. Comfort trials apply on mattresses and mattress sets $499.99 and above. Comfort Sleep Guarantee does not apply to furniture, adjustable beds, or custom sizes.

LIMITED WARRANTY
All Highstreet Fabrication mattresses and/or foundation/box springs will be repaired or replaced (at Highstreet Fabrication option) as determined by the Limited Warranty Schedule.
If the identical Highstreet Fabrication mattress and/or foundation/box is not being manufactured, Highstreet Fabrication will substitute the equivalent materials or mattress and/or foundation/box. Highstreet Fabrication reserves the right to refuse service and void this warranty if the mattress and/or foundation/box spring is found to be in an unsanitary condition, abused, or damaged through accident or neglect.